There seems to be a problem with my DCP…

There seems to be a problem with my DCP…

If you think there’s a problem with your DCP, please contact our support team who will do their best to resolve the issue.

Before sending in your report request, make sure to carefully read our tutorial on transferring your DCP to a digital cinema server.

Please include as many details regarding the problem as possible in your support request, so that our team can narrow down the source of the issue as fast as possible.

You should try to answer these questions in your support request:

  • Where (on what system / cinema server / software etc.) did you try to play your DCP?
  • Did the system recognize your DCP (and show the CPLs)?
  • Were you able to play your DCP on other systems?