What are your Office and Support Hours?

What are your Office and Support Hours?

If You have any questions regarding our services or your order, feel free to contact our Support Team. Our support hours are:

Monday through Friday, 9am to 6pm (Germany, UTC/GMT +1)

Please be aware that we will not be able to react to any support requests outside of this timeframe.

Our offices are closed or run on bare-bones support staff on weekends and during these major national holidays in Germany:

  • New Year (New Year’s Eve, New Year’s Day)
  • Easter (Good Friday, Easter Monday)
  • 1st of May (May Day)
  • Ascension Day / Whit Monday
  • 3rd of October (Day of German Unity)
  • Christmas (Christmas Eve, Christmas Day)

These dates may vary if they fall on weekends. We want to offer the best support available, while also giving our team much deserved time off to rest and be better for you!

In any case, please provide sufficient time for a support representative to review your request and respond accordingly.